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RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries,
RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls handled for the most recent period: Minneapolis Phoenix Boise Singapore Representative-hours 9,730 11,500 8,520 15,600 Calls handled 61,996 63,010 31,624 74,516 Required: a. Compute the partial productivity measures for representatives for the four locations
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