Rubric S. No. Topic 1. Baldrige award Marks allocated Marks Obtained achievement points 2. Baldrige Leadership 3 practice implementation Total critena, similar to the principles of quality management we discussed in Chapter 1. To iMustrate how an organization might address annunlily by the SLT during the strategic planning Criteria questions, consider some of the informa workshop to decide itf any changes should be tion for the Leadership catogory provided n their made own words) by K&N Management in their Award Application Summary (available at the Baildrigepeople selection and development processes website) for the Vislon and Values queations listed conoopt design and operational management n the text Our commitment to excelence is evident in our The mission, vision, values, and KBDe are first K&N Managemont is passionate about guest deployed through the Foundations session, then delight and excellence, which is evident through- ron nog nny, meeing conn out our operation. The senior leadership team (SLT) conssts of two owners and seven directors flashcards in every set of training modules com who are responsible for setting and deploying the municate the key elements of our culture to TMs vision and values of the organization. The mission, team members. During Foundations, TMe receive vision, and KBDs [key business originally set by a group of senior leaders and managers as a result of a benchmarking visit to team member morale and motivation philosophyl Pal's Sudden Service in 2002. Our vision reflects the passion for guest delight while our missionky suppliers and guests in a variety of ways. The statement defines the role.of each team montor mission arK, .or, d on an busnoes in achleving that vision. If team members guaran- cards Our guests can easty vilew our mision, tee that each guest is delighted, we will be a cuture card that contains the mission, vision, values, KBDs, and the Duilding Blocks of FISH Ja Our mission, vision, and values are deployed to vision, values, and KBDs posted on the walo of hospitality, processes, and performance. The core demonstrated tvough the atitudes of our team values were set by senior loaders with input from mebers. Our values are communicated to our team members about what they felt was most fundamentally important about our culture. r nducted annually by the executive director. The passion for guest delight is integrated into or values, which are thoroughly deployed throughoutaccountable to our product and delivery stan- the organization. criteria of the scorecard essentially holds suppliors dards. We require our suppliers to provide us with Senior leaders refer to the mission, vision values, and KBDs throughout key leadership pro- the scheduled delivery time in order for us to cess deployment, measurement, data analysis maintain our KBDs. Suppliers who do not meet mission, vision, values, and KBDs are reviewedreplaced Question 1. Describe the implementation of Baldrige leadership practices at K & N Management
