s for Thought: 1. How far does the design of a product or service extend? Up until the customer buys the product or service? A limited time after purchase? Until disposal? Throughout the entire life-cycle? 2. Can a product be designed with the best intentions and subsequently turn out to be flawed? Can you name any examples? 3. What is the responsibility of a manager and a firm for designing products and services that extend past the life of the product or service? 4. The video clip of "clueless" employees "off to crash the server" is humorous, however, many computer services and some products are suspect in their overall design. Why is this? Can you think of any examples