s for Thought: 1. Why do processes take on a life of their own? 2. What can managers do so processes do not become the product or service themselves? 3. In the video clip, Peter Gibbons has been assigned the task of updated TPC reports. however, his bosses have a different task for him. Have you ever been in a situation like Peter's where the process has become the product or service you are working to fulfill instead of the real end product or service