s part of Community Hospital's organization-wide quality improvement initiative, the HIM director is establishing benchmarks for all the divisions within the HIM department. The following table shows sample productivity benchmarks for record analysis the director found through a literature search. Given this information, how should the director proceed in establishing benchmarks for the department? Sample Productivity Benchmarks Productivity Benchmarks Per Hour Function Low Average High Analysis (charts per hour) Inpatient 8 20 Observation/outpatient surgery/newborn/maternity 5 14 60 Other outpatient 20 120