s points 5 points Choose from the options below what are the possible benefits of the standard training process will be for the company after Rebecca and Charlotte develop it (more than one answer) Lower turnover rate Reduce errors Better customer service More time for managers to do their job Promotion for recepsionist Bonus for Rebecca and Charlotte Attain acceptable job performance levels faster ir are offective 5 points TRAINING AND ONBOARDING A NEW EMPLOYEE Rebecca and Charlotte ore HR Specialists who just hired receptionist, a woman named Polly Modi.Charlotte made a note to call her the next day to make the offer. Thinking they were done, she began to gather up her papers, but Rebecca said, "Wait a minute. How are we going to train the new receptionist? How did you do it the last time?" Charlotte shrugged, and said, "We usually just have somebody sit with the hire for part of the first day to show her how the phones work and how to do the administrative tasks. Anna and Mario De Julio are the back-up reception-ists. We would usually just see which of them is available that day, and send that person over to do it. Rebecca frowned as she sat back in her chair, and said, "I wonder if that's sufficient. I really like all of the people who work reception, but I've noticed that there in real variability in the service, depending on who is working. For instance, some people answer the phone after one or two rings, and others wait for up to four or five. The script changes depending on who answers the phone-some start with their name, others with the company name, or something else. Sometimes visitors get greeted with enthusiasm, sometimes not. Even the prioritization of the admin tasks seems to differ across employees. I know the last receptionist was not considered that strong before she quit. Maybe part of that was because she didn't get a lot of good training. It might be a good idea to get a little more structured when it comes to training new receptionists." "Hmmmm. It would be great to know that everyone is starting with the same information. The receptionist position seems to have a fair bit of turnover. It seems the good ones get promoted, and the bad ones find another job somewhere else Charlotte responded. She added, "What did you have in mind?" Rebecca tapped her pen on the table as she thought about it. After a few moments, she said, "I think that this is an important, front-line position, and we should figure out a way to make sure every person working that front desk has a shared vision of how it should be run. We should develop a standard training process so that everybody gets the same training, no matter who happens to be free to train that day. And we will have to take the time to make sure it is actually working - Charlotte nodded, and began to make some notes Based on this information answer the questions below
