Sage Business Fast Crisis Response: An Aviafion Company Manages COVTD d the case study and answer the three (3) following questions. You have two (2) hours to complete exam. 1. What leadership practices helped make Murjan's crisis response and management of change a success? Why were they so effective? 2. What elements of organizational culture contributed most to the success of Murjan's COVID-19 response strategy? What advice would you give Andy about learning from the pandemic experience to lead a postCOVID workplace even more effectively? duction COVID-19, we thought it was far away! It's getting closer, dangerously so. There's talk about an nent lockdown now. Will that happen? Is this real? Should we fear for our safety? What will this mean , for our families? What are we going to do at Murjan, how should we respond? What a tough situation! is uncertainty and fear is getting to us. I can feel it and see it in everyone's face ..." were just some of the thoughts running through Andy James's head as he shaved and prepared himself workday as General Manager of Murjan Aviation CY. As he drove to the office, Andy kept wondering his would mean for Murjan. Staff were looking to him for direction, but at this early point in th mic there was no direction to follow. Waiting seemed to be the order of the day. "How will I lea hrough this?" he wondered. at the office, Andy found a message from the CEO of their parent organization, Jet Stre The CEO, Albert Lee, was visiting the next day! That had never happened before! Andy di hat it meant. To say the least, he was intrigued. Fear and apprehension clawed at his chest as mul os went through his head. Why was Lee coming himself when he had always led from afar? mpany am Aviation is a private executive VVIP airline, operating under a U.S. AOC (Air Op ate). It employs a total of 18 multinational pilots, flight engineers, and cabin crew. Locate CC (Gulf Cooperation Council) states, Jet Stream decided to establish a child company lities in Cyprus in 2015. That child company, Murjan Aviation CY, is the service provid s operations. Both companies are led by CEO Albert Lee, to whom Andy reports. Lee n on how to proceed on operational matters. 16 multinational employees work in four departments: Operations, Maintenance, Adm ounting. Each department is led by its own manager and is usually supported by one 0