Sally took great care in designing a team that she thought would be effective at solving customer service issues at MGT, Inc. To gauge the team's progress on policy writing, Sally sat in on the last team meeting. Unfortunately, she witnessed many team members simply agreeing and not raising much objection in order to keep the peace on the team and not break up the team's positive spirit. In fact, when one team member did suggest a much-needed edit to the policy, the other team members expressed frustration. Despite her attempts at effective team design, Sally is witnessing this team falling victim to