Sanchit, after completing his entrepreneurship course from Sweden

returned to India and started a coffee shop $$Aroma Coffee Can$$ in a famous

mall in Delhi. The speciality of the coffee shop was the special aroma of

coffee and a wide variety of flavours to choose from. Somehow, the business

was neither profitable nor popular. Sanchit was keen to find out the reason.

He appointed Sandhya, an MBA from a reputed college, as a Manager to find

out the causes for the same. Sandhya took feedback from the clients and

found out that though they loved the special unique aroma of coffee but

were not happy with the long waiting time being taken to process the order.

She analysed and found out that there were many unnecessary obstructions

in between which could be eliminated. She fixed a standard time for

processing the order. She also realised that there were some flavours whose

demand was not enough. So$,$ she also decided to stop the sale of such

flavours. As a result within a short period Sandhya was able to attract the

customers.

Question:

$(10\backslash$times $2=20)$

$1.$ Identify and explain any two techniques of scientific management used by

Sandhya to solve the problem.

$2.$ Express your personal view on the situation.