Sandra works as a general manager for iTE Bank. The bank is situated in Johannesburg and offers a wide range of financial services, which include asset management, fund management, commercial banking and iongterm credit. In her department, Sandra manages several empiovees who have a constant need to excel and who strive to succeed. These workers enjoyl jobs that provide personal responsibilityr with ciear attainable goals. JTE Bank's success is largelv attributable to their human capital and to the value of information that the bank has access to. Information is used in all aspects of the business for decisionmaking and problemsolving that ultimately benefits the bank and its clients