Sanjii is a manager at Starlight Inc., a laptop manufacturing company, and she wants to upgrade the quality of Starlight's products. She calls for a meeting with the technical experts of the company and asks for suggestions on how to achieve this goal. She gathers information by listening to each expert. In this scenario, Sanjii is engaged in _____. a. empathetic listening b. grapevine communication c. casual listening d. intensive listening