Sara is a manager in a branch office of a regional insurance brokerage where she leads a team of five producer. She has very good relationships with her colleagues in part because she uses empathy to aid her communications with her colleagues. In the mid-'90s, Daniel Goleman popularized the concept of emotional intelligence. He used the term "empathy" to describe one's ability to Available answer options Select only one option A Understand and develop others by acknowledging their feelings, concerns, perspectives, and developmental needs. B Acknowledge one's emotions and how they affect others and to accurately assess one's strengths and weaknesses. C Show initiative and persistence, drive to achieve excellence, and commit to meeting an organization's goals. D Influence and persuade others, develop open listening skills, effectively negotiate and resolve conflicts, and inspire and lead others