Sarah is a manager at a retail store that sells mobile devices. After reviewing the stores sales records over the past several months, she determines that the store needs to sell more devices to boost their sales. Accordingly, she tells employees that they will be expected to sell at least five phones per day and assesses the number of sales each employee makes after a month has passed. Most employees met this requirement, but a few sold fewer than five phones per day. Sarah decides not to approach these underperforming employees for fear of being disliked. Which of the following steps in the control process did Sarah not take?