Sarah, the hairdresser at Mphemotho hair salon is failing to reach a target of plaiting 3 clients per day. The owner is worried because this has been happening in three consecutive performance management (PM) cycle. After a long discussion between the owner and Sarah, the owner decided to take Sara to the nearby beauty school to learn new and faster ways to plait hair.

Which two objectives of the PM system manifest in the scenario?

a. Addressing areas of underperformance at individual level.

b. A catalyst for employee development and empowerment.

c. Provide clear guidelines of how performance can be managed.

d. Improve relationships between managers and employees.

Select one:

A. a and b

B. c and d

C. b and c

D. b and d