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Sarvan Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and
Sarvan Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. View the specific objectives. View KPIs and corresponding data. Read the requirement. KPIs and corresponding data Sarvan Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Sarvan Corporation has collected for the past quarter. Specific Objectives Through its strategic management planning process, Sarvan Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase gross margin. 2. Improve production efficiency. Increase number of employees with access to customer relationship 3. database. 4. Increase market share. 5. Improve post-sales service. 6. Increase customer retention. 7. Increase sales of core product line. 8. Improve employee morale. Requirement Prepare a balanced scorecard report for Sarvan Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: #= number.)
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