saster. a so on. Use a Closing Chapter Case: The University of North Carolina at Pembroke Goes into Crisis Management Mode Against Hurricane Florence - Part 2 Hurricane Florence was approaching the University of North Carolina at Pembroke, and the campus CMI was preparing for the worst. On Monday, September 10, 2018, five crisis management team members met to plan for the specific event. The team was designated as the core group to manage preparations for the hurricane. It consisted of the director of human resources, the associate academic provost, the head of university communications and marketing, the interim chief of staff, and the head of campus safety and emergency operations. The team began preparations to evacuate the campus of all students. Before the arrival of Hurricane Matthew in 2016, 800 students had remained on campus (Scott Billingsley, personal communication, October 5, 2018). Only minimal campus damage from Matthew was anticipated, but the storm took an unexpected turn and made a direct hit on UNCP. The result was a campus-wide power outage and significant flooding. The students who had remained on campus required evacuation, a considerable undertaking. For Hurricane Florence, the crisis management team determined that all students would have to leave to avoid a similar problem. Although the storm was not expected to make landfall until Friday, September 14, the team decided on Monday to close the campus on Tuesday afternoon-three days earlier-and direct all students to leave. Special provisions were made to accommodate international students. A sister campus within the UNC system, the University of North Carolina at Charlotte, housed some of them. The crisis management team met twice a day throughout the week as Hurricane Florence approached. They discussed various scenarios that could occur and talked162 through the options. Preparations were ordered to secure the campus, including the removal of all flags, banners, and other objects that could become dangerous projectiles in high winds. Several buildings were protected with perimeters of sandbags to keep potential floodwaters from intruding. Generators were fueled to provide essential electrical services, one of which would maintain the computer information systems during and after the storm. Because some of the parking lots were prone to flooding, campus and staff vehicles were moved to higher ground. The CMT also ensured that stakeholders received accurate and timely information before, during, and after the hurricane. Emails, text alerts, and the university website were all utilized for communicating with stakeholders. Hurricane Florence arrived on Friday, September 14, and brought high winds and heavy rain. The university experienced a power outage and some flooding, as anticipated. During the storm and its immediate aftermath, over 200 emergency personnel from various agencies remained on the campus. They assisted in campus overhaul efforts as well as working in the local community. The preparations and efforts of the crisis management team and UNCP staff mitigated the storm's impact, which caused only minor damage to the campus. Unfortunately, the surrounding areas did not fare as well. Widespread flooding caused some faculty and staff to lose their homes. Many in the UNCP community have volunteered time and resources to help those who experienced substantial losses rebuild their lives. Case Discussion Questions nibool 1. Suppose that, due to unforeseen circumstances, 100 students could not be lenos evacuated from the campus. Given that there is no power and flooding is occurring devise a plan to house and feed the students. 2. One of the most challenging decisions for a university under these circumstances is determining a day to reopen the campus for classes. Colleges and universities serve students that live both on and off campus. Also, during a hurricane, many students return home. How would you determine when your college or university should reopen after a storm