Satisficing 27. All of the following approaches can be used to increase creativity EXCEPT: establishing high expectations for creativity. b. using associative play. c. switching members among teams d. using analogies. e using metaphors to describe a problem. EXTRA CREDIT 28. Which of the following statements is false? Jargon may be a source of communication dysfunction b. People may react to information overload by ignoring some information. c. Dysfunctions related to the timing of the message only occurs when there is not enough time for accurate interpretation d Senders can filter message content unintentionally EXTRA CREDIT 29. What are two major problems that result when principles of supportive communication are not followed while coaching or counseling subordinates? a. The person shows anger, aggression, competitiveness, and avoidance, and (2) the person dislikes the one sending the message b. The person feels put down, ineffectual, or insignificant, and (2) the person is not trustworthy. c. The person feels put down, ineffectual, or insignificant; and (2) The person shows anger, aggression, competitiveness, and avoidance d. The person is not trustworthy, and (2) the person dislikes the one sending the message. 30. Which of the following is false about active listening? A message's meaning includes both its content and the sender's feelings A listener asks questions to clarify a speaker's intent. The listener ignores nonverbal cues. A listener rephrases a message to help understand the speaker's intent. 31. Body language, verbal intonation, the size of an office, and the clothes that are wom are all examples of: Feedback Noise Body Language Nonverbal Communication 32. Which of the following is not a barrier to effective communication? Filtering Feedback Emotions b