Saturday morning. When you ask him about it, he says that he is having some personal problems and will try to get better. For a bit of time, Mr. Abuzu does get better, comes to work on time, and is his normal, pleasant self when helping customers. However, the situation gets more serious two weeks later when Mr. Abuzu comes to work smelling of alcohol and wearing the same clothes he wore to work the day before. You overhear some of the employees talking about Mr. Abuzu's drinking problem. You pull Mr. Abuzu aside and ask him what is happening. He says his wife kicked him out of the house last night and he stayed with a friend, but he didn't have time to gather any of his belongings when he left his house. You accept his answer and hope that things will get better. A week later, when Mr. Abuzu arrives for his 8-5 shift, he is obviously drunk. He is talking and laughing loudly, smells of alcohol, and has a hard time standing up. You pull him aside and decide to have a serious talk with him. You confront him about his drinking problem, but he denies it, saying he isn't drunk, just tired from everything happening with his wife. You point out the smell and the inability to stand up, and Mr. Abuzu starts crying and says he quit drinking ten years ago but has recently started again with his impending divorce. He begs for you to give him another chance and promises to stop drinking. You tell him you will think about it, but in the meantime, you send him home. Answer the following questions based on the case study above. 1. a. Explain the types of performance issues in the case study above. ( 5 marks). b. How would you develop a process for handling Mr. Abuzu's performance issues? (20 marks). 2. a. Identify five (5) sources of evaluation in a performance review system. ( 5 marks). b. Discuss two (2) advantages for any of the source of performance evaluations. (10 marks). c. Discuss two (2) disadvantages for any of the source of performance evaluations. (10 marks). 3. a. Discuss two (2) performance appraisal errors. (10 marks). b. Analyse the appraisal methods and identify which methods you might use for the following types of jobs, and discuss your choices. (15 marks). i. Administrative Assistant ii. Chief Executive Officer iii. Human Resource Manager 4. a. Discuss three (3) most important things to remember when developing a performance evaluation system. ( 9 marks). b. Outline three (3) samples of interview EXIT questions. ( 9 marks). c. Briefly discuss job descriptive index. (7 marks). 5. a. Compare and contrast the 'carrot and stick' theory (Thomton, 1970) with 'X-Y' theory (McGregor, 1960). (15 marks). b. Explain two (2) disadvantages of taking a theory X approach with your employees? (10 marks). END OF PAPER