SCALCET$85\mathrm{.}5\mathrm{.}009.$ To keep its customers happy, protect its financial performance, and protect its competitive advantage, a company must continually evaluate all the business processes in its value chain. Improving the efficiency and effectiveness of its business processes will improve the firm$$s value chain.

The goal of this activity is for you to understand the powerful value$-$adding relationships between business strategies and core business processes.

Instructions: Listed below are common business practices. Select the