Scenario #1 A patient pays his bill in cash.  At the end of the day, the front desk staff person discovers the he/she failed to give correct change to that patient resulting in a significant cash overage.  

1. Identify the ethical issue

2. How would you demonstrate the appropriate response 

Scenario #2 A patient offers a gratuity to the front desk staff person who help him/her obtain transportation to his/her appointment.

1. Identify the ethical issue

2. How would you demonstrate the appropriate response 

Scenario #3 You and Ann work at the front desk together at Practon Medical.  You have been with the office for several years, while Anne has only been there a few months.  You have noticed lately that Anne has been doing some online shopping on the practice computer when not checking in a patient.  You also saw her take a few pads of post it notes the other day. 

1. Identify the ethical issue

2. How would you demonstrate the appropriate response