Scenario 1

Dear Cool Cats Customers,

We were deeply saddened to learn of the fire at one of our overseas factories. We offer our deepest condolences to the families of the 13 employees who lost their lives, and we pray for the 27 employees who were critically injured.

We want to assure our customers that all of our employees are valued, regardless of the location where they work. We are committed to providing a safe and healthy work environment for all our employees, and we will continue to do everything we can to prevent tragedies like this from happening in the future.

Thank you for your continued support of Cool Cats.

What adjectives would you use to all a more personal touch to the situation?

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