SCENARIO 12-4 You are having trouble assessing the effectiveness of your work group. Your manager informs you that there are many different effectiveness criteria and suggests that you determine clear criteria for analysis. You also learn that the type of group used will impact group effectiveness. Interpersonal conflict would be a big problem if it should develop in the work group. Which type of group would have the greatest potential for interpersonal conflict? Select one: a. brainstorming b. nominal c. electronic d. interacting e. heterogeneous