SCENARIO 1-4 An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism, turnover and job satisfaction within her department. Although many options are available in gathering this information, she has decided to focus on individual-level, group-level and organization systems-level variables. Refer to Scenario 1-4. Individual level processes that have been shown to affect group and organizational behaviour include perception. organizational culture. group behaviour. human resource policy. technology