Scenario 2

Scenario 2

You work as a Travel Consultant at a student travel agency which has a large number of stores. You are responsible for travel bookings to South East Asia. Sarah Cooper, a university student, has requested some assistance and advice in booking a holiday around Vietnam. She would like some information regarding possible tour groups suited to her age which will include accommodation, and also your help to book flights. Sarah is departing 9 months from now, but is flexible with dates. She wishes to fly into Ho Chi Minh City and home from Hanoi. Sarah has advised you that she would like any tour suggestions to visit Hoi An, but is otherwise flexible with what she would like to do.

Flights: 1 Ticket SYD SGN for Sarah Cooper. Her flight must arrive on the day before her tour starts.

1 Ticket HAN SYD for Sarah Cooper. Her flight must depart on the day her tour ends. She would like the cheapest available airfare both ways and does not mind if there is a stopover.

Accommodation: A budget hotel for Sarahs first night in Ho Chi Minh City.

Tour: At least 10 days, with a stop in Hoi An. The cost of the tour must be under $2300 to be in Sarahs budget.

Travel Insurance: Travel insurance for Sarah Cooper

Instructions

1. Flights Compare the prices for at least three airlines. Also advise the cost for baggage, and the fees involved to change the booking. Summarise the information for the three airlines in a table.

2. Hotel Research the hotel as requested in Ho Chi Minh City. Come up with two options for Sarah. Summarise the information in a table. Include hotel name, address, hotel facilities, star rating and bedding configuration in the room. Also go to Trip Advisor and advise what the reviews are like on your chosen hotels.

3. Tour Research and compare three possible tours for Sarah that meet her requirements. Summarise the information in a table including tour name, tour

company, tour length, tour destinations, group size, price and itinerary and inclusions (food, activities, etc).

4. Travel insurance Obtain a quote on travel insurance. Include the cost, company, policy type and main inclusions of the policy. Also include a summary of the major points covered by the financial services guide.

5. Entry Requirements Research information regarding the entry requirements for Vietnam by accessing appropriate government websites. Provide a summary of this information in your folder.

6. Ho Chi Minh City Research any suggested activities and restaurants for Sarah on her first day in Ho Chi Minh City before her tour starts the following day. Outline at least three suggested activities for Sarah and the associated costs (be mindful of her budget).

7. Technology Sarah would like to know if there are any useful apps she could download for her phone to help her learn some Vietnamese for her trip.

8. Folder Prepare a folder including all your options, choices and information gathered for Sarah.

9. Communication A colleague mentions that John, who works at another branch of your agency, has recently returned from Ho Chi Minh City. Your colleague suggests

emailing John for advice regarding restaurants to recommend to Sarah that would be budget friendly. Include a copy of the email in your folder.

10. Payment details Sarah would like a summary of the payment requirements for all the services quoted. (When payments are required by)

11. Bibliography Include a bibliography with all information sources listed.