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Scenario 3: Delays in providing product or service and a threatening customer A customer becomes increasingly agitated due to a delay in receiving their meal
Scenario 3: Delays in providing product or service and a threatening customer A customer becomes increasingly agitated due to a delay in receiving their meal at a hotel restaurant. The delay was caused by a technical issue in the kitchen. The customer starts to raise their voice and make threatening remarks towards the staff, creating a tense atmosphere in the dining area. Delays in providing product or service and a threatening customer
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