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Scenario 3: Joyce has not been performing well in her current assignment in the large metropolitan area for the last month or so. She
Scenario 3: Joyce has not been performing well in her current assignment in the large metropolitan area for the last month or so. She has been assigned to that area since the last 6 months and was amongst the top salespeople in the preceding months. Other sales people to the area are doing well. Joyce has also performed well when assigned to other towns as well. 1. Consistency is high or low, and why do you say so? 2. Consensus is high or low, and why do you say so? 3. Distinctiveness is high or low, and why do you say so? 4. Identify the cause as per Kelley's Attribution Theory 5. State briefly the action that Joyce's manager should take: Drawing from your understandings of Kelley's Attribution theory, examine the scenarios below and determine the cause of Joyce's poor performance (choose between environmental, personal, or circumstantial based on the combination of 3 factors namely consistency, consensus, and distinctiveness). Please respond to the specific questions asked under each scenario. Scenario 1: Joyce is a fresh College graduate and has been on the Sales team of the company for about 2-3 months. She is currently assigned to a large metropolitan area. She has not done well in this area. All the other Salespersons have been doing well in this area. Joyce also did not do well in a smaller town that she was assigned to in the month before. 1. Consistency is high or low, and why do you say so? 2. Consensus is high or low, and why do you say so? 3. Distinctiveness is high or low, and why do you say so? 4. Identify the cause as per Kelley's Attribution Theory 5. State briefly the action that Joyce's manager should take: Scenario 2: Joyce has not been performing well in the large metropolitan area that she is assigned to. It has been three months now. Other salespeople assigned to the area also complain and do not perform well. Joyce's manager is aware that she did great in the smaller city that she was assigned to before being moved to this area. 1. Consistency is high or low, and why do you say so? 2. Consensus is high or low, and why do you say so? 3. Distinctiveness is high or low, and why do you say so? 4. Identify the cause as per Kelley's Attribution Theory 5. State briefly the action that Joyce's manager should take:
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