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Scenario 6: It's a busy day and your associates are having trouble with the unexpectedly high workload. Please rate the effectiveness of the response. Statements

Scenario 6: It's a busy day and your associates are having trouble with the unexpectedly high workload. Please rate the effectiveness of the response. Statements Ineffective Slightly Effective Moderately Effective Highly Effective Review the work to see if it can be made more efficient without breaking policies or impacting quality

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