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Scenario 7 Sally is the general manager of Lattetude, a cafe located within The Continent Hotel. As a general manager, she is responsible for handling
Scenario 7 Sally is the general manager of Lattetude, a cafe located within The Continent Hotel. As a general manager, she is responsible for handling the cafe's day-to-day operations. This includes ordering inventory, monitoring sales and making sure that operations are smooth and safe. Sally is currently conducting her weekly team meeting. Here, they discuss any important announcements like schedules for the coming week and other news from upper management. Today, she is relaying some new information on some changes to their WHS policy for serving hot drinks, effective this next week. These are as follows: For take away: Drinks must be placed on the service counter for pick up. They must no longer be handed directly to customers. For table service: Cups for refill must be collected and brought back to the counter for a refill. Refills will no longer be done at the customer's seat. This applies to all types of hot drinks. During this weekly meeting, Sally also checks in on the staff members and checks how they have been throughout the week. This involves asking about the safety issues encountered throughout the week, which were as follows. 2 instances of slips, 1 near the ice bin and 1 near the milk steamer 1 instance of cleaning chemicals being left on the sink counter in the public bathroom After being reminded of the issues encountered this week, Sally went over their corresponding records in the WHS management diary. This identified how the situation was dealt with
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