Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Scenario: A fast food restaurant is conducting a survey for customer experience using its new app called OrderNow (iOS/Android - both apps are similar). To

Scenario: A fast food restaurant is conducting a survey for customer experience using its new app called "OrderNow" (iOS/Android - both apps are similar). To ensure that the customer is a person who have used the app, the survey was presented to the customer at pick-up point in the restaurant. If someone else picked up the order, the survey was not given.

An intern in your project team wrote the following 4 statements for a survey using the following Likert scale : Strongly Agree, Agree, Neither Agree nor Disagree, Disagree, Strongly Disagree.

For each statement, if it is a valid survey item - just put "Statement is Correct". If it is incorrectly written, provide the correct version.

Statement 1 (3 marks) The app "OrderNow" is easy to use.

Statement 2 (3 marks) The one-click-to-pay feature is convenient and intuitive.

Statement 3 (4 marks) Did you find all the items in the menu easily?

Statement 4 (4 marks) Did you use a credit or debit card in the transaction?

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Solving Identity Management In Modern Applications

Authors: Yvonne Wilson, Abhishek Hingnikar

1st Edition

148425094X, 978-1484250945

More Books

Students also viewed these General Management questions