Question
Scenario: A fast food restaurant is conducting a survey for customer experience using its new app called OrderNow (iOS/Android - both apps are similar). To
Scenario: A fast food restaurant is conducting a survey for customer experience using its new app called "OrderNow" (iOS/Android - both apps are similar). To ensure that the customer is a person who have used the app, the survey was presented to the customer at pick-up point in the restaurant. If someone else picked up the order, the survey was not given.
An intern in your project team wrote the following 4 statements for a survey using the following Likert scale : Strongly Agree, Agree, Neither Agree nor Disagree, Disagree, Strongly Disagree.
For each statement, if it is a valid survey item - just put "Statement is Correct". If it is incorrectly written, provide the correct version.
Statement 1 (3 marks) The app "OrderNow" is easy to use.
Statement 2 (3 marks) The one-click-to-pay feature is convenient and intuitive.
Statement 3 (4 marks) Did you find all the items in the menu easily?
Statement 4 (4 marks) Did you use a credit or debit card in the transaction?
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