Scenario

Alex, an IT consultant, sought to enter into a contract for the maintenance and upgrade of his computer systems for his newly established software development company, Alex's Tech Haven Pty Ltd. He entrusted a suite of 20 computers to the nearest IT service provider, Tech Solutions Pty Ltd, for routine maintenance and software updates. However, upon returning to collect his systems, Alex was dismayed to find that some computers had experienced additional issues during the upgrade process. Furthermore, two computers were entirely missing. Deeply concerned by the unexpected damage and missing computers, Alex sought clarification from Tech Solutions Pty Ltd regarding the unfortunate incidents. He expressed his dismay over the condition of the systems and the significant setback this posed for his operations at Alex's Tech Haven. In response, Sarah, the receptionist of Tech Solutions Pty Ltd maintained that a clause in the paperwork Alex received when he left his computers there, specifically on page 2, expressly indicated the company's limited liability for losses or damage during the maintenance and upgrade processes. She reiterated that, as per the clause, the responsibility for any issues, be it from their staff's actions or external factors, did not fall upon the company. Faced with this contractual limitation, Alex is now contemplating potential causes of action to address the losses incurred due to the unexpected issues during the IT maintenance services. Advise Alex whether Tech Solutions Pty Ltd will be able to rely on this clause and not be held liable for these losses to Alex under contract law.

Questions (answer should be in five hundered words)

- Identify legal issues in the scenario - Clearly and correctly identifies the legal issues in the scenario and explains relevance

- Identify key areas of law (concepts and principles) appropriately to discuss the issues and propose a direction to address the issues - Thorough application of key areas of law (concepts and principles) to discuss and address the problem and extensive explanation

Note: A Reference List is required, as you are using the Harvard/WesternSydU style.