SCENARIO

All through the company overhaul, the operations manager reaffirmed the implementation of quality standards to boost efficiency and the quality of its deliverables. With emerging challenges such as uncertainty, finances, and growing competition, project management decided to take additional action. For the past few weeks of reviewing quality standards, several issues were found and are now being addressed.

The quality assurance team has been working hard to adhere to developing quality standards. With the help of experts, new processes are now being applied. Quality audits are now in place to recognise project compliance with quality requirements. Documenting and recording identified quality issues has never been easier, as team members are instructed to make use of issues log through their newly adapted email system. Solving these issues is now approached with problem-solving tools such as the cause-and-effect diagram of which the team can make effective solutions. Along with this, of course, the quality assurance team continues to assess the quality of the project processes implemented in creating the deliverables, both products and services. They also ensure that there are procedures in place to monitor the project processes and that quality standards are met, on an ongoing basis. There is a newly built confidence that quality requirements will be met.

Results from improving and maintain quality standards remain impressive, as customer satisfaction had improved, ensuring the safety and reliability of their products, and meet environmental objectives.

Questions

i. Why is it important to have project quality standards and guidelines?

ii. What are the quality assurance processes used?

iii. Why is project quality assurance important?