Scenario and Objective: Assume that you are the Room Division Manager of a five star premium hotel in your home town. Prepare a detailed plan for enhancing the room sales in your hotel by taking into account market based room rates, forecasting of room sales, budgeting and planning of human resources with an emphasis on quality guest service. Also, write a detailed introduction about your hotel and its unique selling point with respect to the market set. Task 1 LO1 P1: Write about management objectives in planning and organising your department opeartions. Task 2 LO1 P2: Explain how the elements of management can be effectively incorporated in the front office operations. Task 3 LO1 P3: Prepare a list of planning functions for the effective operations of the room service division. Task 4 LO1 P4: In the report describe the steps invloved in forecasting room revenue. Task 5 LO2 P1: Explain why yield management is important to room sales. Task 6 LO2 P2: Explain what is capacity management, discount allocation and duration control etc. in accepting room reservations. Task 7 LO2 P3: Narrate the state of the art information technology used in your hotel and in particular in room division. Task 8 LO2 P4: What type of PMS is installed in your hotel and list down its features. Task 9 LO3 P1: Define the term "Quality" and what are the measures followed to provide quality guest service in your hotel. Task 10 LO3 P2: List down the files and documents maintained in your hotel to provide quality guest service. Task 11 LO3 P3: List out any 10 exapmles of positive moments of truth for an early morning check-in guest in your hotel. Task 12 LO3 P4: List down the safety and emergency procedures in your hotel