Scenario and Problem Statements

A senior collected data concerning the amount of time students had to wait when adding or dropping courses at the beginning of the semester. The student then built a model of the behavior and experimented different strategies that at some cost would reduce the amount of waiting time. The data collected is given below:

Students are greeted by a receptionist who collects copies of their academic schedules. They then wait to be served by one of five "Academic Counselors". The counselors perform the following services:

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