Scenario Arroyo has an aging circuit-switched telephone system that is expensive to maintain. Senior management wants to cut overhead while improving the performance of its communication system. The goal is to provide seamless and efficient customer service regardless of location, accommodate employees who work from remote locations, reduce phone costs, and increase technological flexibility. Arroyo senior management wants a full-featured UC system, whether it is managed in-house or as a cloud service. Tasks For this part of the project: 1. Research UC platforms. 2. Create a network planning document that includes:

A description of the unified communications platform that you recommend and rationale for your decision (you do not have to include estimated costs) A recommendation for IP-based desk sets or softphones Protocols associated with the UC platform A high-level plan for how the UC platform will come online as the old phone system is retired