Scenario

Azure Beach Realty Group (ABRG) is a real estate group on the south coast of New South Wales and has two agencies, Azure Beach and Southern Highlands. The group is expanding and opening a new office in the region. This new office will result in a substantial increase in the number of leased properties the group will be managing.

There will be three property managers, one located in each of the three office locations. The current Property Managers are under-resourced, and each manager has requested an increase in staff to assist with the workload. This request would result in 3 new staff members.

Rather than employing new staff to work in each location, i have been asked to research and prepare a proposal to employ a Property Maintenance Manager (PMM) to service the maintenance and repair needs of the properties leased through the three offices. The PMM will liaise with the property managers from the three offices to organise all maintenance work.

The PMM will contract tradesmen with the necessary qualifications to complete the jobs as required. The PMM will be a full-time employee and employed under the Miscellaneous Award 2020. Superannuation Guarantee and all legislative requirements will be included as part of the employment contract. The PMM will be provided with a mobile phone and will be required to travel between the offices and properties. The PMM will be in one of the three offices and will require a desk with a computer, access to the ABRG system and a desk phone. The location of the PMM will be determined according to which office has the capacity to provide the space required, thus no additional office space will need to be leased.

I will need to consult with stakeholders, the human resources manager, and the property managers from the existing two offices to determine their needs, shared resource opportunities, staffing requirements and internal capabilities, when preparing the business proposal, resource plans and report.

Task 1: Develop resource plans

Develop three (3) resource plans, one plan for human resources, one plan for physical resources, and one plan for financial resources. In each plan I will need to:

1. include an introduction and objectives
2. identify resources required
3. identify opportunities to share resources
4. establish procedures to monitor, timeline/timeframe and evaluate resource allocations against budgets and business objectives
5. establish a risk management procedure that explains the risks and contingency strategies to be implemented when allocating resources
6. prepare an implementation strategy explaining how resources will be allocated into the workplace
7. prepare an overview of workplace policies and procedures, and legislation/regulations I must adhere to when acquiring and allocating resources.

Task 2: Answer these questions

1. Outline the procedures developed and used to review human resource allocations to ensure business objectives were achieved.
2. Outline the procedures developed and used to review and monitor financial resource allocation to ensure compliance and budgets were achieved.
3. What improvements do you suggest to work practices to ensure efficient use of resources?
4. You have received the required approvals from the Office Manager to prepare the report based on your proposal and resource plans.
5. When preparing your proposal, you will need to conduct a cost versus benefit analysis of the resources described in the business proposal. Research the costs and quantifiable benefits of the resources you have identified and prepare a Cost Benefit Analysis.