SCENARIO: BtC Enterprises would like FoxFirst Consulting to standardize their notification communications to them so end-users can easily identify Outages and Maintenance notification emails for before, (sometimes during) and after each event. REMINDER: You work for FoxFirst Consulting. The email template(s) should be easy to read and apply an effective method that consistently delivers the message to some or all affected users of the company. Your message must convey: WHO, WHAT, WHY, WHEN and WHERE.

use this template:

BTC Enterprises From: BobtheCat &.. Sent: July 19, 2016 8:36 AM To: All BobtheCat Users &. Subject: ITS Maintenance Window All, In line with the scheduled maintenance for this Saturday: Starting at 1:30 PM ITS will be conducting the Monthly Microsoft Patching on all BobtheCat servers and computers. The IT environment will be unavailable until 11:00 PM (including Citrix access). If there is an urgent need to get access to IT supported systems or services, ITS should be contacted to determine when access can be made available. ITS will send out an email when all systems are back up and running. Who: ALL users of BobtheCat computers - including those at ThisRoad and ThatRoad What: Leave your computers (laptops included) powered on - but logged off. When: At the end of your shift on Friday July 22, 2016 to Saturday July 23, 2016 11PM. Why: Windows updates will be pushed out to every computer on Saturday January 23, 2016. Duration: N/A Impact: Users not logged off may lose unsaved data when their computer restarts automatically. No users should be working in the office on a computer. Your cooperation is appreciated. Please set a reminder for this activity. Bob