Scenario

Congratulations, upon your graduation, you have been appointed as the gaming manager at Bankstown Sport Club (Sydney, Australia). After a week in this role, you notice certain venue practices that may breach the relevant state regulations related to responsible gaming. On one occasion, you have seen loan sharks being welcomed by the venue's gaming staff. These loan sharks regularly target people with gambling addiction by harassing those who cannot pay up to engage in theft to settle their debts. On another occasion, you have seen gaming patrons being encouraged by the gaming staff to earn more points via gambling to obtain a higher membership reward tier. What's more, you have read many negative commentaries on the venue's social media page from family and friends of the gaming patrons about how dissatisfied they are with the venue's approach to eliminating problem gambling. In response, you then enquire with gaming staff about the reasons behind such practices and learn that one of the venue's internal policies offers employee rewards to gaming staff if they were to achieve a certain spend on poker machines at the end of each night. Last month, Clara, the gaming supervisor, was awarded an all-inclusive trip to Cairns as the direct result of achieving the highest revenue intake in the history of the venue's business operations.

As a responsible gaming manager who has undergone extensive training in responsible conduct (service) of gambling relevant to the state in which this venue is located, you are now planning to approach the senior management to raise your concerns by preparing a business memorandum containing the following sections: Headings: 'To', 'From'; 'Date'; 'Subject'.

Paragraph 1: A detailed statement addressing the potential breach and harm of the current employee conduct at the venue. (Please use theories and concepts covered in week 11 to support your statement).

Paragraph 2: A detailed statement addressing the potential breach and harm of the venue's internal employee rewards policy. (Please use theories and concepts covered in week 11 to support your statement).

Paragraph 3: Recommended solutions to resolve the potential breaches outlined in the first and second paragraphs. (You should refer to the legislative and/or regulatory rules in your state).

Paragraph 4: Recommended PR approach in responding to negative social media commentary

https://www.bankstownsports.com/

Can you include in-text citations and references please