Scenario

During your weekly meeting, your supervisor discusses some recent operational decisions as well as the strategic and tactical rationales behind them. She is puzzled about the weak reception by front-line employees that she believes has resulted in outcomes that are far less impactful than predicted. Because of the updates you provide about all that you are learning in this course, she asks you to provide a profile of decision-making processes in your organization.

Scenario Questions

The following questions provide you with a framework to structure your response to the scenario. No doubt there are many variables that will influence this decision, but your task is to primarily focus on using the cultural context of your organization and the external environment in which it operates to frame a brief response to the following question as part of your initial response post. Also, make sure to read what is expected in the 'reply' post so that you are aware that your peers will be using the information you provide to post a response.

From the point of view of an employee, offer the following response to your supervisor's request.

1. How are strategic, tactical, and operational decisions made in your organization? Make sure to address all three facets while responding to the following questions:
   • Who is involved in the process?
   • Who makes the final decision?
   • How are these decisions connected to or evidence of the organization's culture?
   • What has been the result of these decision-making structures within your organization?