Scenario E: Questions for Graduate Students The behavior issues must be corrected immediately, but Cindy is most interested in a long-term solution. The hotels mission equally emphasizes guests and employees. The hotel promises guests luxury accommodations and exemplary customer service, and employees are promised a supportive work environment and a satisfying career. Cindy wants to fulfill that promise to employees and also make the hotel an employer of choice in the Chicago hospitality industry. This is not happening at the Garden Terrace Restaurant. How can HR policies resolve the current issues while supporting the strategic mission of quality to guests and employees? What is required for the hotel to be an employer of choice in the Chicago hospitality industry?