Scenario

E-commerce company based in the USA had been recently facing a business issue in complying with the recent data privacy regulation, which required them to respond to customer requests for personal data within a specific number of days. Their legal team had asked their business and data engineering departments to follow a standard operating procedure, following which a new customer request under the regulation could get addressed easily by using the information in their internal systems in the various departments. The issue they found was that their information systems and databases had not been designed and built over the years in a way that they could identify easily which of their systems actually contained personal data and were required to check across over a hundred different systems each time.

The company's Technology Director consulted a specialist in data management to help resolve this issue. The specialist did a quick review of their systems and processes and recommended using a data scanning tool, which would use the metadata including the column names and data types to map, discover, and identify which systems contained any personal data. That addressed the key issue that the company was facing. However, the specialist further discussed her experience with another organisation where they realised that despite the scanning, the effort and cost were very high to continue the operations for regulatory compliance and, therefore, it made sense to implement a master data management solution as well, to help the company scale up for future requirements.

1. Based on the given scenario, please complete the given template how to consult the relevant specialist or stakeholders.

Specialist/ Stakeholder	Consultation method	Objectives	Expectation	Timeline	Project scope	Budget available
Data Management	Face to Face	Resolve customer privacy data	Follow SOP	Timely	Complying with privacy regulation	High cost