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Scenario: Habib is a team leader in an IT Call Centre that provides remote IT support to over 1000 users employed at the NSW Ambulance

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Scenario: Habib is a team leader in an IT Call Centre that provides remote IT support to over 1000 users employed at the NSW Ambulance Service. Senior Management have tasked him with increasing customer satisfaction by reducing the average time taken to resolve cases logged by users. Write an inspiring SMARTER-style objective for Habib to share with his team at their next team meeting

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