Scenario HexaCorp Educational Services Organisation was one of the Small Medium Enterprises (SMEs) in progress for the few years since 2017. The organisation has wide range of franchises over the region where numerous services were rendered to other organisations and educationalists. Some of the classified services rendered by the organisation included the Training, Development, Recruitment and progress activities. Few reforms are recommended for the organisation especially the administration and management activities. Some of the profound activities of the Administration are performed as following: Register, manage and record the staff details, student details, customers, payments related to expenses and the balances recurring to different customers, Create bills, vouchers, invoices for products, receipts for services, posters, letters as well as news letters for different persons associated with learning and services process Enhancement of communication from customers, suppliers and various stakeholders and well wishers communicated through letter and media Develop reports as and when required for the analysis of managers in the organisation for customer support, assess the payments, sales and service reports, payroll preparations and managing different details including staff, students and customers as reports The administrative activities like wages, salary maintenance of holidays, health records, safety measures and all other training and development activities of the organisation Administrative advertise management as well as marketing the materials to enhance and bring different certificates for staff and students during training process. At present, the administration is under tremendous pressure to enhance and improve the staff and students with maximum services. However, there is only five of the staff to handle all these administrative works. When the situation is like this, assume that you are recruited for this SMEs to improve the business of the organisation. Also, you are given all the essential rights to purchase and upgrade the organisation with required equipment that solemnly improve the quality of communication and messaging between the organisation members and the potential stakeholders of the organisation. Question 1 [30 Marks] a) The trainers appointed in the organisation has to be certified by the manager that the trainers are efficient and good with excellent managerial skills. Design a certificate that contains words of appreciation for the trainer for completing the skills course. b) To improve the number of students in the Organisation, you are assigned to write various business letters to different potential customers to send their children for education. Prepare a letter format in MSWord with the name of the company and the purpose of the letter as center aligned. Use the following paragraph alignment with 3.84 cm margin for all directions and watermark picture of the company logo designed using shape tools. The letter should be typed in the letterhead for more confidentiality of the organisation.