Scenario:IT Solutions, an information technology company that designs specialized databases, was approached by the owner of Teklines Music Repair Shop with requirements that looked like they could be fulfilled with an integrated database. However, when the junior project manager demonstrated the solution, the customer did not like the interface and was disappointed that the system did not include billing and payroll capabilities.

The project is in jeopardy and you, the senior project manager, have been asked to fix things.

1. Project risks have root causes. In the Teklines project, what are the project risks and their associated root causes?
2. Ten Project Management Knowledge Areas are used to manage projects. Which Project Management Knowledge Areas would use to address the issues in the Teklines project?
3. Lessons learned, when documented, support improvements in project execution. Based on the lessons learned during the Teklines project, what strategy would you use to avoid recurrences of similar issues in future projects?