Scenario

It's now 6 months later and following an external audit and survey of staff the following issues have been raised.

Summary of external consultant's report:

Date: 12th June 20XX

Attention: CEO

Following my inspection of EATS Catering WHS policies and procedures on 4th, 5th and 6th of May 20XX a number of issues have been identified and need immediate rectification in order to ensure ongoing industry compliance.

• PPE for staff working in the in and around the kitchen needs to be identified and incorporated into company uniform policy
• A new standard hazard identification form needs to be developed by the company that can be used by all staff across all working environments. Currently there are 3-4 different versions of this form
• It took a significate amount of time to collate the data for quarterly reporting and appeared that the Records Management Policy and Procedure are not being followed for recording and maintaining WHS records. It was noted that a large number of incident report forms, from kitchen staff had been filed in a folder in the Head Chef's (Manager) top draw.
• No effective risk assessment has been conducted on the kitchen operating environment for the past 5 years.
• Maps of emergency evacuation route and assembly point were missing

Regards

Frederick O'Farrell

Summary of staff survey conducted 3 weeks ago:

Of the 21 staff surveyed the following data indicates a summary of the key results:

• 55% of staff are aware that they must report near miss incidents
• 48% of staff knew the correct process for completion and escalation process of WHS forms
• 65% of kitchen staff know who the WHS Officer is
• 62% of total staff know the correct evacuate route and assembly point
• 68% of kitchen staff know where the hazard identification forms are kept
• 2 of the 5 managers correctly understand the existing hazard identification correct records management procedure.
• No kitchen staff can remember the last time a comprehensive risk assessment was conducted on the kitchen environment.

Q1

One of your responsibilities as the Manager is to monitor the adherence to the WHS policies and procedures.

After reviewing the above information, the CEO has requested you provide a report on the external report and staff feedback.

The report must identify the issues and provide recommendation to rectify the concerns, these should include adjustments to polices and procedure and staff training needs.

• Download and use the report template provided.
• Upload your completed report