Scenario Manley's is a family-owned home improvement specialist similar to Homebase. The day to day operation is run by the owner and his son who make up the Senior Management Team. It has 4 stores around London and is planning an expansion. Like its competitors, it offers DIY solutions as well as a range of furniture, and kitchen and bathroom design. Its unique sel ling point is the fact it employs designers and, through subcontractors, offers guaranteed installation and workmanship such as plumbing, electrical, etc. Due to these unique services which helps customers to achieve designer houses at an affordable price, Manley's enjoyed financial success and a rapid growth. The first store opened 7 years ago, the second store 3 years ago, the third store 1 year ago, and the fourth store opened last week. Several other stores are also planned. Although, the company is doing well, the owner has concerns about some parts of the business operation. Manley's only online presence is a static web page showing the location of its 3 stores (the page has not been updated for the fourth store yet), and there is no possibility to either order online or book appointments with designers. The owner and his son feel that a new Management Information System (MIS) is required to improve customer service and operations. The new MIS will help manage stock, personnel, subcontractors, marketing, customers data etc. They are also planning on either updating the current loyalty programme or introduce a new to one to encourage repeat customers through benefits and promotions. During the last board meeting, th ey identified the need to handle these tasks as projects and recommended employing a project consultant to help out. The board decided to hire you as the project consultant and they want everything to be completed within 3 months.

Task 2 of 2 - Project Details (AC 2.1, 2.2 and 2.3) Currently Manley's employ : 4 store managers, 4 store assistant managers, 10 store attendants, 4 designers, 1 HR officer, 1 Accountant, 1 Procurement Manager, 3 Account Executives in charge of maintaining relationship with suppliers, 1 Executive Assistant and 1 Administrator. In addition, the owner and his son are involved in the management of the organisation. There is no IT department looking after the information and IT infrastructure of the company. Instructions Select one of the projects from Task 1 and

Create a detailed Gantt chart, including the roles and responsibilities of the participants (this could be integrated in your Gantt chart if using http://www.ganttproject.biz/)

Create an organisational structure to carry out the project, and add a commentary regarding your team structure.

Delivery and Submission 1x Gantt chart and 1 x Organisational chart with commentary - (1500 words) excluding TOC, diagrams, references and appendices.