Scenario

Star Tech LLC Oman is established in the year 2010. This is one of the foremost IT enabled services (ITES) providers with specialization in business process outsourcing & IT solutions and services in Oman. Since inception, it has grown steadily to become a major IT Service provider in Sultanate of Oman. They serve clients ranging from small to medium businesses in education, law, logistics, retail, real estate, construction, and hospitality sectors. They provide various IT services that include web design, software development, security systems, and smart home solutions. The company employees 250 employees consisting of Omanis and expatriates in three branches located in Muscat. Assume that you are serving as a member of HR Team of Star Tech LLC for the past 5 years.

In addition to the above, the recent COVID-19 pandemic has hit Omans economy and the private sector hard, forcing companies to reduce the number of workers and cut employees salaries. As a result, there is a large outflow of expatriate workers from Oman. During the post-pandemic period, Omans Ministry of Labour has asked private sector companies to speed up the process of replacing expatriate workers with Omani nationals. All these developments have a major impact on the HR practices of your Star Tech LLC. An employee satisfaction survey has been conducted in this situation to seek the teams opinions openly and genuinely for moving forwards as a business in a post Covid-19 world. The survey reveals that there are three major HR challenges in the post pandemic workplace such as, ensuring employee health and safety, bridging skill gaps, boosting employee morale etc.

By keeping the above situation in mind, you are required to conduct research on the relevance of HRD programs in the post pandemic workplace. Your research must be restricted to Star Tech LLC Oman. For this purpose, you are required to:

1. Identify the major HR challenges in post pandemic workplace. Also, evaluate how HRD programs are useful to overcome these challenges in Star Tech LLC.
2. Demonstrate understanding of how the techniques of job rotation and job enrichment can be utilised by the management of Star Tech LLC for the purpose of talent management in Post pandemic period.
3. "Always treat your employees exactly as you want them to treat your best customers." Justify the given statement based on your understanding of the concepts of rewards and recognition. Also, evaluate the challenges faced by Star Tech LLC in designing reward and recognition strategies in the post pandemic period.