SCENARIO You are the centre manager for Bounce Fitness Cairns. There are two teams of fitness trainers that directly report to you, Team A and Team B, with two members in each team. As the centre manager, you are in charge of overseeing this branch's performance, including the performance of all its employees.

Fitness trainers of Team A handle one-on-one classes with their clients. The special feature of these classes is that each training plan is catered specifically to each client's needs and capabilities. These trainers are in charge of creating training plans that are appropriate for each of their clients. They also keep track of their clients' fitness records which helps them adjust training plans depending on their clients' progress.

Fitness trainers of Team B handle the different fitness classes that Bounce Fitness. Each class has an attendance of 10 to 25 clients. As part of handling group classes, Team B fitness trainers must be knowledgeable on proper exercise and nutrition should their clients ask them for advice. To help improve your employees' performance, you decide to see how well members of each team know their tasks. Based on your findings, you intend to organise learning opportunities to help the fitness trainers perform better.

Please answer the following question based on scenario.

1. Write down one relevant business objective of Performance Management system. Explain relevance of business objective to the system in a short.
2. Write down two organisational resources of Performance Management system and identify two barriers gap.
3. Write down one relevant business objective of Performance Customer relations management system. Explain relevance of business objective to the system in a short.
4. Write down two organisational resources of Customer relationship management system and identify two barriers gap.