Scenario: You are the Corporate Vice-President, HIM Services, for Western Healthcare System and you are reviewing some key statistics for the six HIM departments that you oversee. The data includes statistics for charts received in the department within the designated timeframe, the days charts are in scanning, the days to index charts in the EHR, the days to quality review scanned/indexed charts, the chart analysis days, and the delinquency rate. The corporate average and best practice standard (benchmark) are also reported to see where each hospital ranks. This dashboard was captured on May 31, 202x. The CEO has asked you to provide performance improvement ideas to make sure all hospitals are meeting each of the best practice standards. You will be communicating the results of this performance improvement activity to both the CEO and your staff.

Western Healthcare System HIM Corporate Dashboard May 31, 202x Charts Received Scan Days Indexing Days Analysis Days Delinquency Rate Inpatient Same Day Emergency (IP) next Surg (SDS) 2 Dept (ED) Outpatient day days next day IP SDS ED (OP) IP SDS ED OP IP SDS ED Hospital A 100% 96% 98% 2.0 2.0 2.0 1.0 2.0 1.0 1.0 2.0 3.0 3.0 2.0 5% Hospital B 100% 100% 100% 1.0 0.5 1.0 2.0 2.0 1.0 2.0 2.0 1.0 2.0 1.0 0% Hospital C 100% 100% 0.0 1.0 2.0 1.0 3.0 0.0 2.0 0.0 1.0 3.0 1.0 8% Hospital D 99% 99% 699 2.0 3.0 1.0 1.0 0.0 1.0 0.0 1.0 4.0 10 0.0 12% Hospital E 96% 97% 77% 0.0 1.0 2.0 3.0 10 2.0 1.0 2.0 2.0 32.0 30.0 23% Hospital F 86% 95% 89% 1.0 2.0 3.0 1.0 2.0 0.0 2.0 2.0 3.0 7.0 4.0 18% Corporate Average 97% 98% 89% 1.00 1.58 1 83 1.50 1.67 0.83 1.33 150 2.33 8.00 6.33 9% Best Practice Standard 100% 100% 100% 2.0 2.0 1.0 2.0 10 1.0 1.0 1.0 2.0 2.0 10 :15%