Scenario You are the Guest Services Manager at The Righteous Inn and you have developed 3 sets of quality customer service policies and procedures that management were extremely impressed with. They have now asked you to implement these policies and procedures on a trial basis and monitor the implementation using the Monitoring plan you also developed. Management have decided that as part of this trial implementation you need to conduct a trials in order to generate sufficient information to muse as the partial basis of an evaluation. Management has left it up to you to decide the setting that your trials will occur in, but they have said the same setting must be used for your trial. Congratulations, this is what you've been waiting for: a chance to put all your hard work into practice