Scenario:

YOU are the manager of a project team.The team has several strong personalities - some of whom are out-group members.You have a conflict within the team over the direction of a project to implement an update to one of the organization's systems.Your preferred direction involves the use of an outside company to do the majority of the work while your group focuses on strategy, oversight and the organization's users.The out-group wants to d all of the work in-house.

Question:

1. Using Fisher and Ury's (1981) Method of Principled Negotiation, describe how you could separate the person(s) from the problem and how you could work together to address the conflict.How could you help the other party in the conflict save face? How could the other party help you save face?
2. What specific steps would you take to address the conflict -again - in the context of the Fisher and Ury's Method of Principled Negotiation.

a) What, specifically, would you do? Why?

b) What actions would you take? Why?